Year end 2013-14

30 April 2014
This year has been a great one for New Charter Building Company. We continue to acheive excellent results and maintain a high level of customer satisfaction. Our performance figures for 2013-14 can be viewed below.
  • We have returned over 1600 properties tready to be let this year, maintaining our 100% record
Responsive Repairs
  • We have completed over 53,000 repairs across all categories, keeping more appiontments than ever before
  • We maintained service delivery through the most turbulent weather recorded in 20 years
  • We completed over 7,500 out of hours calls
  • We helped bring the average cost of a repair down to £72.72 - reduced by 9.35%
Support Services
  • We have provided a 12 month traineeship to a work experience student from Samuel Laycock School
  • We have provided permanent employment for a New Charter tenant through the European Social Fund (ESF) programme
  • We have also seen a reduction in accidents to the lowest level in our history
External Business
  • Our External Business team has taken on its first new build project at Holland Road
  • The team has brought in £9.6 million of external business this year from 18 different clients
Mechanical & Electrical
  • 625 electrical rewires have been undertaken this year and 1,677 central heating installations have been completed
Stores & Purchasing
  • The Building Company Stores team has achieved a turnover of £8.469 million. This includes external sales of £143,565.54


  • The team has delivered 5,427 schemes within budget and on time

This year we have achieved a total turnover for the Building Company of £32.924 million -  a brilliant result!